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ISO/IEC TR 20000-5:2010 Infotehnoloogia. Teenusehaldus. Osa 5, Standardi ISO/IEC 20000-1 näitlik evitamisplaan = Information technology : service management. Part 5, Exemplar implementation plan for ISO/IEC 20000-1
Health in the Baltic countries ; 2001Tervise Arengu Instituut, Eesti Meditsiinistatistika Büroo, Eesti. Sotsiaalministeerium.Statistika- ja analüüsi osakond, Centre for Disease Prevention and Control of Latvia, Lithuanian Health Information Centre