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EVS-ISO/IEC 20000-1:2013 Infotehnoloogia : teenusehaldus. Osa 1, Teenusehalduse süsteemi nõuded = Information technology : service management. Part 1, Service management system requirements (ISO/IEC 20000-1:2011)
Health in the Baltic countries ; 2011Tervise Arengu Instituut, Eesti Meditsiinistatistika Büroo, Eesti. Sotsiaalministeerium.Statistika- ja analüüsi osakond, Centre for Disease Prevention and Control of Latvia, Lithuanian Health Information Centre
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